Work for the No1 Company in SA….we are an active, goal driven collections team and we strive to enrich people’s lives through activeness, your passion for providing superior customer service and achieving targets will lead to your success ……..
A basic salary is not all! If you have the drive and determination to earn more…..be active and apply now.......
Matric – Essential or NQF level 4
Minimum 1-2 years’ experience as a Collections Agent
Be able to work flexible hours.
This is what you will do for us……
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors/members to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors/members when possible to avoid future issues
Update account status and database regularly
Alert management of debtors/members unwilling or unable to pay when necessary
This is what we look for…...
Can you do it with oomph: You do have the energy
Be a good listener: Listen with empathy, acknowledge, be clear and understanding
Be on the Ball: Knowledgeable, informed, and transparent
Stand Up: Take ownership and find a solutions best suited for the member
What’s in it for you?
Monthly moola and an incentive structure
Great benefits with access to a medical aid, pension fund, free VIP membership and loads more
A chance to be part of a great and growing contact centre
An active career with world class learning support for future development and growth
Be part of a global brand
A chance to be part of an Inbound development program
or to apply for this vacancy.
Virgin Active SA is committed to transformation and meeting the objectives of the Employment Equity Act.
Meeting our employment equity goals will be taken into account in our recruitment decisions.
Favourable consideration will be given to people living with disabilities.