To make exercise irresistible
The purpose of this role is to recover outstanding membership fees in as little time as possible and with as much care nit t damage our long term relationship with the member.
In line with Virgin Active Way of collecting, a collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
We’d like you to have…
Adaptability & Flexibility
Problem Solving Ability
We’d love you to have:
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors/members to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors/members when possible to avoid future issues
Update account status and database regularly
Alert management of debtors/members unwilling or unable to pay when necessary
We can’t live without…
Proven experience as debt collector
Experience in working with budgets and tight deadlines
Knowledge of relevant legal requirements
Working knowledge of MS Office and databases
Excellent communication and people skills
Excellent in negotiating and persuading
Ability to be polite and compassionate without lacking confidence
The person in this role must have excellent, in-depth knowledge of company products and programs.
The person in this role must also be able to communicate effectively with team members within the customer service department and our
Whats in it for you?
Market-related basic salary
or to apply for this vacancy.
Virgin Active SA is committed to transformation and meeting the objectives of the Employment Equity Act.
Meeting our employment equity goals will be taken into account in our recruitment decisions.
Favourable consideration will be given to people living with disabilities.