To inspire people to live active lives
• The purpose of this role is to make outbound retentions/saves calls to members that have cancelled their membership with the aim of retaining/saving these members.
Customers who have recently obtained and/or upgraded services on their account. The main responsibility of this telecom sales job is customer retention.
We’d like you to have…
Adaptability & Flexibility
Problem Solving Ability
We’d love you to have:
Our retention advisors are responsible for handling difficult client calls.
It is your responsibility to retain clients and make sure these clients remain part of the VA family
Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality and performance standard. All dealings with clients must be in alignment with the company culture and values
We can’t live without…
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales budgets preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
The person in this role must have excellent, in-depth knowledge of company products and programs.
The person in this role must also be able to communicate effectively with team members within the customer service department and our
Whats in it for you?
Market-related basic salary
or to apply for this vacancy.
Virgin Active SA is committed to transformation and meeting the objectives of the Employment Equity Act.
Meeting our employment equity goals will be taken into account in our recruitment decisions.
Favourable consideration will be given to people living with disabilities.